Refund, Return & Damaged Product Policy

At Armonía & Co, we take pride in the quality of our products and are committed to providing a positive shopping experience. Please review our refund, return, and replacement policies carefully before placing an order.

1. All Sales Are Final

All purchases made through Armonía & Co are considered final. Due to the nature of our personal care, aromatherapy, and wellness products, we do not accept returns or offer refunds for changes of mind, personal preferences, or products that have been opened or used.

Exceptions may apply to eligible defective, damaged, or incorrect items as outlined below, or where required by applicable law.

For assistance, please contact contact@armoniapr.shop.

2. Damaged, Defective, or Incorrect Products

We carefully prepare and inspect orders before shipment. However, if you believe you have received a defective, damaged, or incorrect product, please contact our Customer Support Team.

Claims must be submitted within 24 hours of delivery or receipt whenever reasonably possible.

To submit a claim, email contact@armoniapr.shop and include:

• Your order number.

• A detailed description of the issue.

• Clear photographs of the affected product.

• Photographs of the original packaging and shipping materials, when applicable.

Our team will review the information provided and may request additional documentation to evaluate your claim.

3. Replacement or Refund Eligibility

If a product is confirmed to have a manufacturing defect or an order fulfillment error, we will offer an appropriate resolution, which may include:

• A replacement with an identical product, subject to availability, at no additional cost.

• A refund to the original payment method, where applicable.

• Store credit, if accepted by the customer.

For eligible claims, customers may indicate their preferred resolution. Final arrangements will depend on product availability, the circumstances of the claim, and applicable consumer protection laws.

4. Shipping Damage and Product Care

Damage occurring during shipping is not automatically considered a manufacturing defect.

If your package arrives visibly damaged, please photograph the shipping materials and affected products and contact us promptly so we can review the circumstances and determine the appropriate next steps.

We recommend tracking your shipment, retrieving packages promptly after delivery, and avoiding prolonged exposure to direct sunlight, excessive heat, or extreme temperatures.

Shipping-related claims will be reviewed individually, without limiting any rights or remedies available under applicable law.

5. Product Condition Requirements

Products submitted for return or inspection must, whenever reasonably possible, remain in their original condition.

To qualify for a standard product-condition evaluation:

• Original labels, seals, stickers, and security packaging must remain intact.

• Products must not show signs of use, intentional alteration, or improper handling.

• Products must be free from foreign odors, stains, or external substances, including makeup, nail polish, ink, paint, or water.

• Products must not have been mixed, diluted, washed, refilled, or otherwise modified.

These requirements do not exclude legitimate manufacturing defects that become apparent during normal initial use or any rights provided by applicable law.

6. Claim Review and Approval

All claims are subject to evaluation by the Armonía & Co Customer Support Team.

We reserve the right to request reasonable supporting evidence and determine whether a claim qualifies under this policy.

Our decisions will be based on the available evidence, the nature of the reported issue, and applicable consumer protection requirements.

Submission of a claim does not automatically guarantee a replacement, refund, or store credit.

7. Return Instructions and Deadlines

If a physical return is required, our team will provide instructions and a return authorization.

Customers should arrange the return within 48 hours after receiving confirmation and return instructions, whenever reasonably possible.

Please do not send products back without first contacting our Customer Support Team.

If a manufacturing defect is confirmed:

• Armonía & Co will provide a replacement, subject to availability.

• We will cover the reasonable shipping costs associated with the approved replacement.

• If store credit is issued and accepted, shipping charges on future purchases made using that credit may apply.

Any return deadlines will be administered in accordance with applicable consumer protection laws.

8. Contact Us

If you have questions about this policy or need assistance with an order, please contact us:

Armonía & Co – Customer Support

Email: contact@armoniapr.shop

Website: https://armoniapr.shop

Our team will review your inquiry and provide guidance on the next steps.

Thank you for choosing Armonía & Co and supporting a small business proudly based in Puerto Rico.

Armonía & Co
Live in harmony, live better.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at armoniacopr@gmail.com.